Contact Us
Have questions about our products or need assistance? We’re here to help. Reach out to our team using any of the methods below.
Our Location
1522 Western Ave STE 24184 Seattle, WA 98101
Phone
Direct: 425-629-8900
hello@biotidehealth.com
Send Us a Message
Frequently Asked Questions
What are your shipping options?
How do I track my order?
Once your order ships, you will receive a confirmation email with tracking information. You can also track your order by logging into your account and viewing your order history.
What is your return policy?
All sales are final. We do not offer returns or exchanges, so please be sure to review your order carefully before completing your purchase. If you have any questions or concerns, our customer service team is here to help—feel free to reach out prior to placing your order.
How do I store my peptide products?
Unreconstituted peptides should be stored in a freezer (-20°C). Once reconstituted, peptides should be stored in a refrigerator (2-8°C) and used within 30 days. Avoid repeated freeze-thaw cycles and protect from light and heat.